The Information School has an outstanding opportunity for a temporary MSIM Student Success & Academic Advisor to join their team.

About this Opportunity

Reporting to the Lead MSIM Advisor, the MSIM Student Success & Academic Advisor is responsible for  academic advising and student support coaching for the Master of Science in Information Management (MSIM) program.  This position coordinates with other iSchool program staff to support the Information School's joint student-facing activities.

This is a temporary position with an expected duration of seven months.  This role is a hybrid position with an expectation to work on-site at the UW Seattle campus at least three days per week; the remaining days may be worked remotely, with supervisor approval.

Key Responsibilities

Academic Advising for the MSIM Program (50%)

• Serve as a primary advisor for MSIM students, providing expert guidance on degree requirements, program tracks, and university policies across online and in-person modalities.
• Guide students through personalized academic planning, helping them navigate complex requirements based on their individual program path and progress.
• Respond promptly and attentively to student inquiries across multiple channels (email, phone, chat, and in-person), ensuring every student feels supported.
• Support students at every stage-from registration and leave planning to graduation-managing key processes like add codes, reinstatement, and degree completion.
• Create and maintain self-service resources, handbooks, and communications that keep students informed and engaged throughout their academic journey.
• Partner with campus offices such as International Student Services, the Graduate School, and Disability Resources to connect students with the support they need.

Student Success Support for the MSIM Program (20%)

• Coach and mentor graduate students through academic challenges, offering strategies for time management, study skills, and personal development.
• Build community and connection among students through initiatives like the Virtual Student Community and partnerships with student organizations.
• Collaborate with Career Services to design workshops and programming that support students' professional growth alongside their degree.

Event Support (15%)

• Plan and deliver engaging orientation sessions, workshops, and town halls that foster community and support student success throughout the year.
• Develop social, professional, and educational programming in partnership with iSchool staff to meet the evolving needs of students

Recruiting and Admissions Support for the MSIM Program (10%)

• Engage prospective students through information sessions, advising conversations, and admissions committee participation to help build a strong incoming class.
• Design onboarding experiences, including asynchronous Canvas orientation courses, to set new students up for success from day one.

Additional Responsibilities (5%)

• Actively contribute to team, departmental, and university-wide initiatives while pursuing ongoing professional growth and development.

Required Qualifications

To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Minimum Qualifications

Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Manager.

• Bachelor’s degree in Higher Education Administration, Information Management or related field.
• Minimum of 3 years’ experience in student counseling or mentoring.
• Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
• Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Manager.

Additional Qualifications

• Must be able to work independently, as part of a team, and to lead others.   
• Must be able to communicate effectively in writing, verbally, and via technology. 
• Demonstrated success in working with diverse populations.

Preferred Qualifications

• Advanced degree in Higher Education, Information Management or related field.
• Experience in developing and administering programs for student recruitment, support and retention, study skills, personal and career counseling, and other academic assistance.
• Experience using UW systems such as MyGradProgram (MGP), Slate, Student Database (SDB), and the BI Portal.
• Experience working with international students.
• Familiarity with fee-based programs and Continuum College.
• Knowledge of Microsoft Office products including SharePoint and Teams.
• Familiarity with Canvas or equivalent learning management systems.
• Familiarity with video/web conferencing technology such as Zoom.

Working Conditions

• This is a hybrid position with an expectation to work on-site at the UW Seattle campus at least three days per week; the remaining days may be worked remotely, with supervisor approval.
• Schedule flexibility is required to support occasional evening or weekend school/university events.  Advance notice will be provided, when possible, for any required schedule adjustments related to special events or programming needs.
• Some local, state or national travel may be necessary to support student recruitment activities.

About the Team
Information is central to knowledge; to understanding; to impact. Amid the AI transformation, climate change and ongoing threats to public and civic health, information plays a pivotal role in giving everyone the tools to thrive. Our work advances effective information systems and equitable access to information by transforming practices within organizations large and small, and influencing public policy. The UW Information School is leading the global movement to devise information solutions that enrich people’s lives and tackle the world’s toughest challenges through our in-demand undergraduate and graduate level education and our interdisciplinary research centers and partnerships. Together, our students, faculty, alumni and partners are actively creating a future where effective use of information can help everyone discover, learn, innovate, solve problems, and have fun. Information changes lives. Learn more at ischool.uw.edu.

In the Information School, there is an expectation that all faculty and staff will step up where they see an opportunity to apply their special expertise or talents, speak up when they identify opportunities or concerns, and lead by taking actions that exemplify the Information School’s core values.  Leadership within the Information School is expressed in diverse ways reflecting the variety of styles and cultures that are re