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University of Washington

University of Washington Information School

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    • Informatics Undergraduate major and minor
    • MLIS Master of Library and Information Science
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    • More Options Professional development and continuing education
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    • Updates The latest news from our faculty and research staff
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    • News The latest stories from our community
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    • Podcast Documents That Changed the World, with Joe Janes
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    • Directory Find iSchool faculty, staff and students
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    • Advising & Support Find help from our team of student advisors
    • Faculty Affairs Making the iSchool a joyful professional community for faculty
  • The School
    • About Us The iSchool is home to innovators and leaders who make information work
    • Diversity We are committed to building an inclusive community
    • Employers & Partners How to collaborate with faculty and students
    • Capstone Students work with organizations to solve information problems
    • Support the iSchool Every gift makes a difference to students
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iSchool Help Desk

The iSchool IT Help Desk can help students, faculty, and staff with any issues specific to the iSchool and any equipment managed by the iSchool. Many technology questions are generic to everyone at the University of Washington as opposed to being specific to the iSchool. As a result, you may want to search the UW-IT site. IT Connect is also worth visiting, as it contains information related to UW NetID resources, internet use guidelines, email configuration, hardware and software availability, general networking issues, computer lab locations, web publishing guides, and departmental repairs.

Solutions to many issues can be found on the iSchool Knowledge Base. If you are unable to find your solution there, please contact us!

If you need support from home or while using a personal computer, please download the iSchool IT Remote Support application before you call us. All iSchool computers should already have this application installed.

Contact the iSchool IT Help Desk

Submit a Ticket: Help Form
Email: ihelp@uw.edu
Phone: 206-616-3086
In Person: Mary Gates Hall, Suite 470A, Monday-Friday, 8:30 a.m.-5 p.m.

Contact the iSchool Learning Technologies Team

For help with Canvas, Zoom, VoiceThread, and other streaming/collaboration tools for teaching and learning:

  • Email: olt@uw.edu
  • Request Streaming Support
  • Learning Technologies Support Site

Quick Links

  • iSchool IT Dashboard for information about technology-related outages
  • iSchool Knowledge Base
  • View your open Help Desk tickets
  • iSchool IT Help Desk Help Form

Frequently Asked UW IT Questions

  • How do I create my UW NetID so that I can use UW-IT services and UW email?
  • How do I install the UW Services CA Certificate?
  • How do I connect to the UW network to use the online catalog, etc.?
  • How do I connect to my UW email?
  • How do I create a web page?
  • How do I use the library databases from home?
  • Where do I go for printing services?

Resources:

  • Advising & Support
  • Capstone Projects
  • Upcoming Info Sessions
  • Videos: Alumni at Work
  • Request more information

News

Two women work on a project.

Summit brings online MSIM students to campus

Monday, March 20, 2023
Journalist and author Mónica Guzman’s advice for Master of Science in Information Management students: “Where you can, welcome disagreement.” She shared those words with dozens of online students March 17 at the opening keynote...
Read more

World struggles to make progress on meaningful access to information

Thursday, March 16, 2023
Information access is a fundamental driver of many of the goals in the United Nations’ 2030 Sustainable Development Agenda, yet many countries are struggling to make progress. A new analysis has found that statistical indicators of...
Read more

Events

Mar 28
 
3:00-5:00PM

Informatics Application Essay Review

Zoom / Online
Mar 28
 
5:00-6:00PM

Informatics Last Chance Admissions Q&A Session

Zoom / Online
Mar 29
 
3:30-4:30PM

Informatics Program Overview for Future UW Seattle Freshman and Current High School Students

Zoom / Online
Mar 30
 
3:00-5:00PM

Informatics Application Essay Review

Zoom / Online
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© 2023 UW Information School
Box 352840 - Mary Gates Hall, Ste. 370
Seattle, WA 98195-2840
United States of America
206-685-9937
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