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University of Washington

University of Washington Information School

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    • About Us The iSchool is home to innovators and leaders who make information work
    • Diversity We are committed to building an inclusive community
    • Employers & Partners How to collaborate with faculty and students
    • Capstone Students work with organizations to solve information problems
    • Support the iSchool Every gift makes a difference to students
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iSchool Help Desk

The iSchool IT Help Desk can help students, faculty, and staff with any issues specific to the iSchool and any equipment managed by the iSchool. Many technology questions are generic to everyone at the University of Washington as opposed to being specific to the iSchool. As a result, you may want to search from the UW IT home page, it's also worth visiting as it discusses topics relating to UW NetID resources, internet use guidelines, email configuration, hardware and software availability, general networking issues, computer lab locations, web publishing guides, and departmental repairs.

Solutions to many issues can be found on the iSchool Knowledge Base
If you are unable to find your solution there, please contact us!

If you need support from home or while use a personal computer, please download the iSchool IT Remote Support application before you call us. All iSchool computers should already have this application installed.

Contact the iSchool IT Help Desk

We are currently offering in-person support by appointment only. Please contact us to schedule an appointment.

Submit a Ticket: Help Form
Email: ihelp@uw.edu
Phone: (206) 616-3086
In Person: Mary Gates Hall, Suite 470A, Monday-Friday, 8:30 a.m. - 5 p.m.

Contact the iSchool Learning Technologies Team

For help with Canvas, Zoom, VoiceThread, and other streaming /collaboration tools for teaching and learning:

  • Email: olt@uw.edu
  • Request Streaming Support
  • Learning Technologies Support Site

Quick Links

  • iSchool IT Dashboard for information about technology-related outages
  • iSchool Knowledge Base
  • View your open Help Desk tickets
  • iSchool IT Help Desk Help Form

Frequently Asked UW IT Questions

  • How do I create my UW NetID so that I can use the UW IT services and UW email?
  • How do I install the UW Services CA Certificate?
  • How do I connect to the UW network to use the online catalog, etc.?
  • How do I connect to my UW email?
  • How do I create a web page?
  • How do I use the library databases from home?
  • Where do I go for printing services?

Resources:

  • COVID-19 Response & FAQ
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  • Capstone Projects
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News

Tressie McMillan Cottom on a laptop screen

Tressie McMillan Cottom: Invest in education equity

Thursday, April 15, 2021
Noted sociologist, writer and cultural critic Tressie McMillan Cottom made a case for investing in a more equitable approach to higher education at the University of Washington Information School’s Ed Mignon Distinguished Lecture on...
Read more

MisinfoDay draws more than 1,000 students across state

Thursday, April 8, 2021
More than 1,000 middle and high school students, teachers and educators from across Washington state and the nation participated in MisinfoDay 2021, a series of virtual workshops on March 18 where facilitators explored strategies for...
Read more

Events

Apr 21
 
4:00-5:30PM

DEI in the Workplace: Student Perspectives Panel and Networking

Online
Apr 21
 
6:00-7:30PM

MSIM Online Prospective Student Information Session & Alumni Panel

Apr 22
 
3:30-4:30PM

Alternative Summer Plans — Small Group Coaching

Online
Apr 27
 
3:00-5:00PM

iAffiliates Day 2021

Online
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Box 352840 - Mary Gates Hall, Ste. 370
Seattle, WA 98195-2840
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