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University of Washington

University of Washington Information School

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    • Informatics Undergraduate major and minor
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    • About Us The iSchool is home to innovators and leaders who make information work
    • Diversity We are committed to building an inclusive community
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iSchool Help Desk

The iSchool IT Help Desk can help students, faculty, and staff with any issues specific to the iSchool and any equipment managed by the iSchool. Many technology questions are generic to everyone at the University of Washington as opposed to being specific to the iSchool. As a result, you may want to search the UW-IT site. IT Connect is also worth visiting, as it contains information related to UW NetID resources, internet use guidelines, email configuration, hardware and software availability, general networking issues, computer lab locations, web publishing guides, and departmental repairs.

Solutions to some issues can be found on the iSchool Knowledge Base. If you are unable to find your solution there, please contact us!

If you need support from home or while using a personal computer, please download the iSchool IT Remote Support application before you call us. All iSchool computers should already have this application installed.

Contact the iSchool IT Help Desk

Submit a Ticket: Help Form
Email: ihelp@uw.edu
Phone: 206-616-3086
In Person: Mary Gates Hall, Suite 470A, Monday-Friday, 8:30 a.m.-5:00 p.m.

Contact the iSchool Learning Technologies Team

For help with Canvas, Zoom, VoiceThread, and other streaming/collaboration tools for teaching and learning:

  • Email: olt@uw.edu
  • Learning Technologies Support Site

Quick Links

  • iSchool Knowledge Base
  • View your open Help Desk tickets
  • iSchool IT Help Desk Help Form

Frequently Asked UW IT Questions

  • How do I create my UW NetID so that I can use UW-IT services and UW email?
  • How do I install the UW Services CA Certificate?
  • How do I connect to the UW network to use the online catalog, etc.?
  • How do I connect to my UW email?
  • How do I create a web page?
  • How do I use the library databases from home?
  • Where do I go for printing services?

Resources:

  • Advising & Support
  • Capstone Projects
  • Upcoming Info Sessions
  • Videos: Alumni at Work
  • Request more information

News

Students (from left) Harman Zhang, Sara Duan, Justin Dong, Noa Avitan and David Pham

Informatics team helps music streamer earn money for artists

Thursday, May 22, 2025
For a music creator, getting paid by listeners around the world should be as simple as a fan clicking “subscribe.” But for many artists in less developed countries, existing streaming platforms make that difficult or out of reach.An...
Read more
Alex Heller, Alina Weseloh and Ilias Bowen-Sicalides

MLIS team preserves a piece of radio history

Friday, May 16, 2025
From 1973 to 2011, the Evergreen Radio Reading Service served blind and print-disabled listeners across the state of Washington. Now, with its recordings stored in a fragile audio archive and at risk of permanent loss, a team of MLIS...
Read more

Events

May 28
 
4:00-5:00PM

MLIS Law Librarianship Information Session

Zoom / Online
May 29
 
5:30-6:30PM

iSchool Library Leadership Spotlight Series: Melody Sky Weaver

Virtual
May 30
 
11:30-1:15PM

Faculty Meeting

Bloedel Hall 070
Jun 2
 
12:00-1:00PM

MSIM Mid-Career Last Chance Q&A

Zoom / Online
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Box 352840 - Mary Gates Hall, Ste. 370
Seattle, WA 98195-2840
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