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University of Washington

University of Washington Information School

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    • Advising & Support Find help from our team of student advisors
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    • About Us The iSchool is home to innovators and leaders who make information work
    • Diversity We are committed to building an inclusive community
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    • Capstone Students work with organizations to solve information problems
    • Support the iSchool Every gift makes a difference to students
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iSchool Help Desk

The iSchool IT Help Desk can help students, faculty, and staff with any issues specific to the iSchool and any equipment managed by the iSchool. Many technology questions are generic to everyone at the University of Washington as opposed to being specific to the iSchool. As a result, you may want to search the UW-IT site. IT Connect is also worth visiting, as it contains information related to UW NetID resources, internet use guidelines, email configuration, hardware and software availability, general networking issues, computer lab locations, web publishing guides, and departmental repairs.

Solutions to many issues can be found on the iSchool Knowledge Base. If you are unable to find your solution there, please contact us!

If you need support from home or while using a personal computer, please download the iSchool IT Remote Support application before you call us. All iSchool computers should already have this application installed.

Contact the iSchool IT Help Desk

Submit a Ticket: Help Form
Email: ihelp@uw.edu
Phone: 206-616-3086
In Person: Mary Gates Hall, Suite 470A, Monday-Friday, 8:30 a.m.-5 p.m.

Contact the iSchool Learning Technologies Team

For help with Canvas, Zoom, VoiceThread, and other streaming/collaboration tools for teaching and learning:

  • Email: olt@uw.edu
  • Request Streaming Support
  • Learning Technologies Support Site

Quick Links

  • iSchool IT Dashboard for information about technology-related outages
  • iSchool Knowledge Base
  • View your open Help Desk tickets
  • iSchool IT Help Desk Help Form

Frequently Asked UW IT Questions

  • How do I create my UW NetID so that I can use UW-IT services and UW email?
  • How do I install the UW Services CA Certificate?
  • How do I connect to the UW network to use the online catalog, etc.?
  • How do I connect to my UW email?
  • How do I create a web page?
  • How do I use the library databases from home?
  • Where do I go for printing services?

Resources:

  • Advising & Support
  • Capstone Projects
  • Upcoming Info Sessions
  • Videos: Alumni at Work
  • Request more information

News

4 scholarship recipients

5 iSchool MLIS students awarded ALA Spectrum Scholarships

Monday, September 18, 2023
Five University of Washington Master of Library and Information Science students are among the recipients of the 2023-2024 Spectrum Scholarships, the American Library Association has announced.  The Spectrum Scholarship Program...
Read more
Nassim Parvin

Professor driven by firm belief in social justice

Monday, September 18, 2023
Nassim Parvin uncovers hidden sexism, racism, ableism, homophobia and other social injustices in technology and product design — issues that surface as biases in self-tracking devices, for example, or in the assumptions embedded in the...
Read more

Events

Oct 2
 
12:30-1:30PM

Career Services - Building Your Brand

Online
Oct 3
 
4:30-5:30PM

Informatics Admissions Q&A Session

Zoom / Online
Oct 4
 
10:00-11:00AM

Career Services - Aligning Career Goals with Academic Planning

Online
Oct 4
 
12:30-1:30PM

Career Services Workshop: Mindfulness in the Job/Internship Search

Online
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© 2023 UW Information School
Box 352840 - Mary Gates Hall, Ste. 370
Seattle, WA 98195-2840
United States of America
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