As a major omnichannel apparel retailer, lululemon employs thousands of retail associates across their 700+ stores. With a large and diverse product catalog, new employees must spend significant time learning what to recommend to shoppers. To combat steep onboarding time, we leveraged OpenAI’s latest GPT-4 model to create the lululemon AI tutor. The AI tutor is a web-based, internal platform that assists with the onboarding and training processes for newly hired lululemon in-store associates. The AI tutor utilizes Socratic-style questioning to gauge associate product familiarity and fill in critical knowledge gaps, facilitating efficient and thorough employee onboarding.