iSchool Capstone

Sno-Isle Libraries Community Resource Guides: Improving Service to Patrons Experiencing Social Services Needs

Project tags:

community engagement & outreach

equity & inclusion

social justice

Project poster

Sno-Isle Libraries consists of 23 community libraries that serve customers in Snohomish and Island counties in Washington state. This project addressed how library staff can better connect people in those communities experiencing social services needs to nearby resources. The primary deliverable for this project was a resource guide for each Sno-Isle library and one combined guide for the Whidbey Island branches. Supporting documents include a social services events calendar and content for signage promoting the libraries’ new guides. The information provided to staff will help them to more quickly and accurately connect patrons to resources provided by community organizations.

Project participants:

Kaylee Osowski

MLISOnline