iSchool Capstone

Millennials Interactions with FinTech & the Impact on Their Finances

Project tags:

information behavior & user research

information policy & ethics

Project poster

The motivation for undertaking this study was twofold: I wanted to determine millennials' utilization of FinTech apps, and if this has any impact on their financial literacy. Therefore, I analyzed academic and industry literature around millennials and FinTech usage trends, analyzed publicly available Venmo transactions to assess financial literacy, and performed user research on millennials to gain a deeper understanding of their views on FinTech apps and their perceptions of financial literacy. Ultimately, I determined that while millennials use FinTech very frequently, it doesn’t impact their financial literacy and that FinTech apps solidify existing financial habits instead of changing them.

Project participants:

Oscar Avatare

Informatics