Before managers at North Central Regional Library create a new program program, they need to learn more about the information needs of their employees. What skills and information do librarians and other staff need to succeed in their work? Over several months, I sought an answer to this question, interviewing librarians and administering surveys to library staff. In the end, I came up with a written report that elucidated the information needs of the library’s employees. As a result, North Central Regional Library will be able to design better training programs in the future.