Susan Dumais is interested in algorithms and interfaces for improved information retrieval, as well as general issues in human-computer interaction. She has been at Microsoft Research since July 1997. Her current research focuses on gaze-enhanced interaction, the temporal dynamics of information systems, user modeling and personalization, novel interfaces for interactive retrieval, and search evaluation. Previous research studied a variety of information access and management challenges, including personal information management, desktop search, question answering, text categorization, collaborative filtering, interfaces for improving search and navigation, and user/task modeling. She has worked closely with several Microsoft groups (Bing, Windows Desktop Search, SharePoint Portal Server, and Office Online Help) on search-related innovations.


  • Ph D, Cognitive Psychology, Indiana University Bloomington, 1979
  • BA, Mathematics and Psychology, Bates College, 1972