The Indian Judicial System has an unfavorable public image. Layers of organizational, procedural and administrative intricacies pose challenges for citizens, around discoverability and consumability of legal information. Out of over 75 judicial websites that currently exist, over 90% are outdated, poorly designed, and lack a consistent structure, further impacting the trustworthiness of the system. 67% of citizens are more likely to trust their government if it is accessible online (Deloitte, e-Governance 2015). However, citizens require more than an online presence; they need a judicial system to be a beacon of trust, efficiency and consistency. Our team has used Design Science Research methodology to transform traditional approaches towards designing judicial portals. Using National Consumer Disputes Redressal Commission of India as a case-in-point, we have redesigned their website by changing the underlying information architecture, redefining content strategy and employing an empathic design pattern. Our contribution to the cause of better jurisprudence is a knowledge artifact - an academic paper outlining a scalable and repeatable process that can be used to develop or re-design any judicial portal. Through this project, we will equip governments with a framework for bridging information gaps in digital governance and improve public perception through value-driven, citizen-centered design.

NAVOS Mental Health Solutions, a nonprofit established in 1966, is one of the largest providers of mental health services in the King County area. In September 2015, NAVOS opened a newly remodeled facility: the NAVOS Behavioral Healthcare Center for Children, Youth & Families. This center focuses on vulnerable children and youth, providing a broad level of care at both the inpatient and outpatient level. Our project is focused on building a library for the inpatient youth of NAVOS. Working with over 1,500 previously donated books, we cataloged, labeled, and organized the collection so that users can better access the library’s resources. Additionally, we worked to create a welcoming and engaging library environment, including recommended reads lists, a tabletop game area, and a space for youth to display their art. We designed the library to be more functional and participatory so that residents have a space to call their own.

The $30 billion physical therapy (PT) industry is projected to grow 7% annually (HarrisWilliams&Co.). Despite this growth, current PT practices often leverage low-tech guidance, involve minimal patient-therapist communication, and do not provide a means for accountability. The PT industry is on the rise, and it’s time for PT technology to catch up. So, how do we help physical therapists serve their patients while guiding and motivating patients to get better faster? The answer is Achilles, a fully customizable physical therapy application that amplifies the patient-therapist relationship to provide guidance and motivation throughout the rehabilitation process. The therapist interface provides consistent insights into patients’ at-home progress as provided by the patient interface, effectively bridging the gap between office visits. Achilles augments the physical therapy experience and in turn, patients are able to better manage their injuries and get better faster.