iSchool Capstone

2018

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A Strategic Dashboard for the Virginia Beach Public Library

The Virginia Beach Public Library compiles its key data into a single spreadsheet that is then used to create strategic planning documents. This spreadsheet contains a compilation of data from the various branches and is subdivided into strategic planning categories. The Virginia Beach Public Library staff recently acquired a new business intelligence tool and requested that I try to make their data live rather than static. This would reduce time and effort in creating their periodic reports to the city of Virginia Beach. My efforts with led to the creation of a dashboard accessible via the web and mobile devices.
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ADA: Make Sure Everyone Can Access The Website!

We do not believe that having a disability limits a person’s potential. Everyone should have the equal access to the “new world”. We adopted the four principles published by the Department of Justice (DOJ) for the UW record management websites, to make sure they are perceivable, operable, understandable and robust. This project is going to help both Records Management Services and its over 20,000 users.
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Adticipate

Successful marketing strategies can be expensive and elusive for startups running on limited personnel and budget. Mistargeted ad campaigns often result in failure, wasting time and resources. Adticipate offers startups a marketing workflow and Facebook ad campaign algorithm combined with machine learning that guarantees predictable results with minimal effort.
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Airlift Northwest Elevate: Delivering lifesaving care, faster.

Elevate is a mission-critical, high-availability application for Airlift Northwest emergency flight nurses and pilots in Washington and Alaska. These professionals transport severely ill or injured patients by airplane and helicopter to reach lifesaving medical treatment. We bridge the communication gap between the dispatch center on the ground and flight crews in the air by displaying real-time mission status. Elevate ensures flight crews arrive at the right location with the equipment and information needed to immediately administer lifesaving patient care.
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AMPR

We connect people in a meaningful way by taking online dating, offline. AMPR is for those who are tired of mindless swiping and superficial conversations. Our unique date generator plans dates for users based on mutual interests, first date preferences, and individual schedules so they can focus on developing meaningful relationships. We want users to use our product as a tool, not a crutch; that is why we welcome all users, whether they’re looking to meet someone new or discover local spots. Swipe less, date more.
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An Analysis of Restricting Library Materials in Prison

This project delivers research with an emphasis on the restriction of prison reading materials and the various implications that poses on intellectual freedom as well as the safety and security of these practices. Through comprehensive analysis of data, policy, and methodology of published works, it became possible to conduct surveys of institutional library professionals to seek raw data to better understand the process and impact of restrictions of library materials. Data supports that intellectual freedom is hindered and that the process of restriction posses an ethical quandary.
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Applying Empathy for Success: Designing Flexible User Research Frameworks for Innovation

Meaningful understanding of diverse user groups can help maintain top-of-the-line experiences in software and beyond. Epic Games asked the Data Divas to design a study that could be applied across multiple user types for Unreal Engine 4 and its documentation. Phase One involved creating user personas and stories. In Phase Two, we developed a flexible methodology using customizable task sets and user-centric evaluation through journey maps and open-ended questions. In Phase Three, we tested the methodology with beginning-level users and gained additional insight. Applying this methodology will help quickly assess user needs across an increasingly diversifying user group.
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Assessing Student and Faculty Needs in a School Library

In response to a school librarian’s concern about underutilization of library resources and services, we developed surveys to gather baseline qualitative and quantitative data about student and faculty use and expectations of the library. We found that many students and faculty lack the time to seek out meaningful relationships with the library, contributing to inconsistent information literacy instruction and underutilization of library resources and services. We reviewed the data with our sponsor and co-developed ideas for addressing barriers to library usage, including partnering with student groups to brainstorm outreach initiatives and advocating for an integrated information literacy curriculum.
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BECU IT Incident Management Portal

Guiding by the philosophy of “putting people first,” BECU cares deeply about their members. Thus, resolving high-impact incidents as quickly as possible to ensure a seamless member experience is crucial. BECU IT Incident Management Portal is a one-stop online portal that provides end-to-end management of High and Critical technology incidents. It collects important information from multiple incident management and troubleshooting tools and displays the right information to help IT and non-IT employees triage, action, communicate and collaborate. Our solution empowers employees at BECU to handle critical incidents promptly and painlessly, increasing productivity and business competitiveness, and ultimately improving member satisfaction.
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Beyond "Did You Find Everything You Were Looking For?" Developing Outcomes for Evaluating Library Collections

This project focused on moving Douglas County Libraries away from solely using circulation outputs as the means of understanding their collection's success. Using interviews, surveys, and research on existing scholarship, the project provided the library system with new ways of thinking about collections and their success in meeting the needs of the library's community. Recommendations provided by the project focused on gathering qualitative data from the library's users to understand and evaluate why users interact with library collections and how collections facilitate or do not facilitate positive change in the lives of patrons.