The International Medicine Clinic at Harborview offers primary care to adult refugees and immigrants. Patients typically originate from Southeast Asia or East Africa, and many have complex medical conditions, are accustomed to non-Western medicine, and do not have complete health records. In order to help community doctors to treat refugees and immigrants, the International Clinic developed a toolkit to provide tips on accessing patients’ medical information and suggestions for treatment and health screening. Our project is to build an interactive web application with more thorough references and recommendations based on the toolkit.

What are people saying about the library? The Seattle Public Library engages patrons in a variety of ways and encourages people to comment on library services. Due to the volume and various channels of incoming comments, it is hard for library staff and leadership to manually manage comments. To solve this problem, our team created the Canary Comment Management System. This is a new, stand-alone, centralized system to collect, store, manage, and share comments. Through features such as tagging, searching, and reporting, our system gives a fuller picture of when comments happen, where they come from, how frequently they happen, and what they are about. For leadership, it will help the Library identify issues and trends, and guide decision making. For staff, it will improve timeliness, accountability, and collaboration. For the organization, our solution represents a more efficient way to manage public resources to help the community. 

Enterprise Data & Analytics is UW’s main web site for enterprise institutional data and analytics, providing resources and how-to information that assist UW faculty and staff in accessing and using data to do their jobs and make data-informed decisions. The current website of Decision Support is built under UW-IT Information Technology site within a functional aspect navigation only. Meanwhile, the issue of accessing online resources by mobile devices is not heavily concerned in the Decision Support site. As the problems addressed, our team aims to redesign the Decision Support site from following five aspects, Info-structure, Findability, Information Delivery, Responsive Design and User Engagement. The project scope crosses from user research, workflow design, prototyping, development, and launch & maintenance. The expected outcome of this project is to address new interface of Decision Support site and deliver streamline content with the goal of enhancing brand visibility, usability, accessibility and the ease of website maintenance.

YouTube Cooking Shows (YTCS) want to interact with their users and know who is using their instructions to cook in real life. YTCS cannot get this information through YouTube’s default user engagement methods such as total views, comments, liking, and subscribing. We designed a YouTube app called YouCook that gives users recipe suggestions, a cookbook, a meal plan, and a grocery list. YouCook records and analyzes user data and provides YTCS with metrics to measure what their viewers are cooking. YouCook bridges an information gap: user’s will be able to have cooking resources in one convenient location, and YTCS will have more data and analysis that will allow them to cater to their user’s needs by providing user-centered content based on user’s interests.

Weather delays. Mechanical failures. Network outages. Each day, airlines are confronted with incidents that affect the efficiency of their operation. Effective management of a deluge of information is the key to a successful response. Poor communication can lead to stranded aircraft, passengers, and cargo; and in the event of an accident, information may be a lifeline. Our project designs the framework for a web-based incident management system for Alaska Airlines, meeting the company’s requirements for an intuitive interface that requires minimal training, and the ability to sort, search through, and share large amounts of data. This communication system enables resolution of complicated incidents and helps Alaska remain the #1 carrier in on-time performance.

ASAP International LLC is a small logistics firm based in Texas and Mexico. It specializes in high-importance deliveries made by hand. Its website and branding had not been updated in more than five years. During that time span, the web underwent a slew of changes during which users began to eschew desktop devices for mobile ones. ASAP International’s old site didn’t reflect the firm’s credibility in handling essential transactions or the quick, lean image it sought to project. We assisted ASAP International in revamping its image to customers through branding and a website redesign which, for the first time, includes optimization for mobile devices. Through this rebranding and redesign, we crafted a more representative image and focused website that will drive future customers to contact and work with ASAP.

“Fuzzy search publications” are academic works that hide behind a wall of vagueness, and researchers and students often find it difficult to search for them or evaluate the credibility of the content they found using search tools. This poster presents the Heuristic (Expert) Evaluation for a Microsoft Academic Search web tool that aims to help people find “Fuzzy search publications” through an integration of browse and search. In collaboration with my sponsor, I designed the evaluation process, organized a panel of student experts specialized in User Experience Research and Design, Information Architecture or HCI, and conducted evaluation to get the experts’ feedback on the prototype. My contribution will validate and inform the design decisions of Microsoft Research’s design process to provide better user experience for the customers and users.