What are people saying about the library?

The Seattle Public Library engages patrons in a variety of ways and encourages people to comment on library services. Due to the volume and various channels of incoming comments, it is hard for library staff and leadership to manually manage comments.

To solve this problem, our team created the Canary Comment Management System. This is a new, stand-alone, centralized system to collect, store, manage, and share comments. Through features such as tagging, searching, and reporting, our system gives a fuller picture of when comments happen, where they come from, how frequently they happen, and what they are about. For leadership, it will help the Library identify issues and trends, and guide decision making. For staff, it will improve timeliness, accountability, and collaboration. For the organization, our solution represents a more efficient way to manage public resources to help the community.