iSchool Capstone

Alaska Airlines Incident Management System

Project tags:

mobile or web development

software development

ux & interaction design

Project poster

Weather delays. Mechanical failures. Network outages. Each day, airlines are confronted with incidents that affect the efficiency of their operation. Effective management of a deluge of information is the key to a successful response. Poor communication can lead to stranded aircraft, passengers, and cargo; and in the event of an accident, information may be a lifeline.

Our project designs the framework for a web-based incident management system for Alaska Airlines, meeting the company’s requirements for an intuitive interface that requires minimal training, and the ability to sort, search through, and share large amounts of data. This communication system enables resolution of complicated incidents and helps Alaska remain the #1 carrier in on-time performance.

Project participants:

Jason Repko


Trevor Klein