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University of Washington

University of Washington Information School

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    • Informatics Undergraduate major and minor
    • MLIS Master of Library and Information Science
    • MSIM Master of Science in Information Management
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    • More Options Professional development and continuing education
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    • Updates The latest news from our faculty and research staff
    • Research Areas Core topics of iSchool research
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    • Podcast Documents That Changed the World, with Joe Janes
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    • Advising & Support Find help from our team of student advisors
    • Faculty Affairs Making the iSchool a joyful professional community for faculty
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    • About Us The iSchool is home to innovators and leaders who make information work
    • Diversity We are committed to building an inclusive community
    • Employers & Partners How to collaborate with faculty and students
    • Capstone Students work with organizations to solve information problems
    • Support the iSchool Every gift makes a difference to students
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iSchool Help Desk

The iSchool IT Help Desk can help students, faculty, and staff with any issues specific to the iSchool and any equipment managed by the iSchool. Many technology questions are generic to everyone at the University of Washington as opposed to being specific to the iSchool. As a result, you may want to search the UW-IT site. IT Connect is also worth visiting, as it contains information related to UW NetID resources, internet use guidelines, email configuration, hardware and software availability, general networking issues, computer lab locations, web publishing guides, and departmental repairs.

Solutions to many issues can be found on the iSchool Knowledge Base. If you are unable to find your solution there, please contact us!

If you need support from home or while using a personal computer, please download the iSchool IT Remote Support application before you call us. All iSchool computers should already have this application installed.

Contact the iSchool IT Help Desk

Submit a Ticket: Help Form
Email: ihelp@uw.edu
Phone: 206-616-3086
In Person: Mary Gates Hall, Suite 470A, Monday-Friday, 8:30 a.m.-5 p.m.

Contact the iSchool Learning Technologies Team

For help with Canvas, Zoom, VoiceThread, and other streaming/collaboration tools for teaching and learning:

  • Email: olt@uw.edu
  • Request Streaming Support
  • Learning Technologies Support Site

Quick Links

  • iSchool IT Dashboard for information about technology-related outages
  • iSchool Knowledge Base
  • View your open Help Desk tickets
  • iSchool IT Help Desk Help Form

Frequently Asked UW IT Questions

  • How do I create my UW NetID so that I can use UW-IT services and UW email?
  • How do I install the UW Services CA Certificate?
  • How do I connect to the UW network to use the online catalog, etc.?
  • How do I connect to my UW email?
  • How do I create a web page?
  • How do I use the library databases from home?
  • Where do I go for printing services?

Resources:

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  • Videos: Alumni at Work
  • Request more information

News

Akshita Gundavarapu, Emily Smokoff, Erica Gordy, Audrey Dennis, Meghan Munagala.

Informatics students make climate data easier to visualize

Thursday, June 1, 2023
Climate change is a complex problem, and it's hard to grasp exactly how much carbon people are putting into the atmosphere. Policymakers who are trying to cut carbon emissions, however, need a good understanding of the current situation to...
Read more
Pournami Varma (left) presents a poster on “Using Family Health Informatics to Improve Asthma.”

Informatics students show their work at research symposium

Wednesday, May 31, 2023
Fifteen Information School students presented their research at the 2023 Undergraduate Research Symposium on May 19. They were among more than 1,000 students participating from across the University of Washington.  One of the...
Read more

Events

Jun 7
 
4:00-5:00PM

Informatics Program Overview for Future UW Seattle Freshman and Current High School Students

Zoom / Online
Jun 7
 
6:00-7:00PM

MSIM Program Overview

Virtual / Zoom
Jun 9
 
9:00-11:00AM

Dissertation Proposal Defense - Justin Petelka

Zoom
Jun 9
 
3:00-4:00PM

MLIS Law Librarianship Information Session

Zoom / Online
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Box 352840 - Mary Gates Hall, Ste. 370
Seattle, WA 98195-2840
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