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University of Washington

University of Washington Information School

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iSchool Help Desk

The iSchool IT Help Desk can help students, faculty, and staff with any issues specific to the iSchool and any equipment managed by the iSchool. Many technology questions are generic to everyone at the University of Washington as opposed to being specific to the iSchool. As a result, you may want to search from the UW IT home page, it's also worth visiting as it discusses topics relating to UW NetID resources, internet use guidelines, email configuration, hardware and software availability, general networking issues, computer lab locations, web publishing guides, and departmental repairs.

Solutions to many issues can be found on the iSchool Knowledge Base
If you are unable to find your solution there, please contact us!

If you need support from home or while use a personal computer, please download the iSchool IT Remote Support application before you call us. All iSchool computers should already have this application installed.

Contact the iSchool IT Help Desk

We are currently offering in-person support by appointment only. Please contact us to schedule an appointment.

Submit a Ticket: Help Form
Email: ihelp@uw.edu
Phone: (206) 616-3086
In Person: Mary Gates Hall, Suite 470A, Monday-Friday, 8:30 a.m. - 5 p.m.

Contact the iSchool Learning Technologies Team

For help with Canvas, Zoom, VoiceThread, and other streaming /collaboration tools for teaching and learning:

  • Email: olt@uw.edu
  • Request Streaming Support
  • Learning Technologies Support Site

Quick Links

  • iSchool IT Dashboard for information about technology-related outages
  • iSchool Knowledge Base
  • View your open Help Desk tickets
  • iSchool IT Help Desk Help Form

Frequently Asked UW IT Questions

  • How do I create my UW NetID so that I can use the UW IT services and UW email?
  • How do I install the UW Services CA Certificate?
  • How do I connect to the UW network to use the online catalog, etc.?
  • How do I connect to my UW email?
  • How do I create a web page?
  • How do I use the library databases from home?
  • Where do I go for printing services?

Resources:

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News

Photos of Harkiran Saluja and Duaa Zaheer

Student leaders give high schoolers a taste of Informatics at hackathon

Wednesday, February 24, 2021
Twenty-six middle and high school students in Washington state spent four days brainstorming technology solutions in an online challenge hosted by Information School student leaders.  The event, “Fear Less, Tech More,” is...
Read more
Ashley Farley

MLIS alum is on a mission for open access

Wednesday, February 17, 2021
Countless hours and billions of dollars go into academic research each year. The product of all that time and money often lands behind paywalls or in expensive journals that collect dust on library shelves. It’s a system that values...
Read more

Events

Feb 27
 
10:00-3:00PM

World IA Day Seattle

Online
Feb 28
 
1:00-2:15PM

African American Read-In

Online
Mar 2
 
11:00-1:00PM

Dissertation Defense - An Yan

Online
Mar 3
 
5:00-6:30PM

Cybersecurity Trivia Kahoot Night

Online
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