iSchool Capstone

Semantic Analysis

Project tags:

business & systems analysis

data science & visualization

ux & interaction design

Project poster

SEMANTIC ANALYSIS: The Smartsheet platform has large amounts of unstructured user feedback comments. So, the product owners at Smartsheet take a lot of time and effort to come up with actionable feedback. Our solution is a machine learning model which enables text classification of the comments by categorizing them into the following categories- Bugs/Performance, Formula, UX Integration, and UX Enhancement. The solution makes it easier to prioritize issues, delegate the requests to the concerned Product Owners, reduces the response time to user queries, and enhances the product features. Organization - Smartsheet Team Members - Ishita Shah Prithvi Shetty Vineet Kulkarni

Project participants:

Ishita Shah

MSIM

Prithvi Shetty

MSIM

Vineet Kulkarni

MSIM