Children and teens who are hospitalized and/or with special needs are groups of patrons who can benefit from library resources, but most of them may not be able to visit libraries to seek information or attend the programs that they like due to health problems. The Hand-in-Hand Portal aims to facilitate the information needs of hospitalized young patrons and/or children and teens with special needs, which allows them to have opportunities to engage in library programs, look for library resources and interact with library staff from San Francisco Public Library.