Connecting Communities: User Research and Redesign of a Tool for Local Broadband Planning
We redesigned a tool, called the Broadband Connectivity Assessment, which supports advocacy for high-speed internet access in underserved communities in the US. We conducted user research and interviewed participants who piloted of a beta version of the tool. While responses were overwhelmingly positive, there were challenges which made the tool difficult to use. We offer solutions through a redesign of the user experience and architecture of the tool. Because the needs of participants vary, our final design recommendations focus on creating a tool that is flexible and can be adapted to the needs of any community.
Project sponsored by: National Telecommunications and Information Administration
Project participants:
Ashley Lindsey
MSIM
Nina Showell
MSIM