This project came out of a desire for a more cohesive service model to be provided for patrons on the first floor of the Minneapolis Central Library, part of the Hennepin County Library system. This is the main entry point for patrons into the library as well as a triage point for most questions. Patrons can be bounced between a Welcome desk, the Service desk, the Information desk on the this floor alone. HCL has recently adopted the “patron commitments” and the analysis of the data collected during this project has been through the lens of fulfilling these patron commitments.