iSchool Capstone

A Design and Delivery Process for User Experience Projects

Project tags:

business & systems analysis

information behavior & user research

ux & interaction design

Project poster

The current user experience (UX) landscape has seen a shift from the classic days of Garrett and Norman. UX designers invariably experiment with approaches resulting in a slew of methodologies. In an effort to unify the best practices among these, we devised a model that encompasses strategic alignment of organizational resources, market trend analysis and stakeholder buy-in. To pilot test our hypothesis we worked with University of Washington Information Technology (UW-IT) on redesigning the online course registration system. By performing a heuristic evaluation and connecting with users to understand the as-is system, we envisioned what the to-be system needs to accomplish. A proposal was prepared to seek management approval. Thus through the application of the model we were able to provide UW-IT with a feasible design proposal that met user and organizational needs. The pilot test indicates that this methodology provides an effective UX strategy that can help reduce development cost.

Project participants:

Varun Mendan


Ran Li


Rashmi Shekhar