Costco Badge Management System Design
Costco is facing multiple behavioral problems at their IT division including lack of knowledge sharing, motivation to share, lack of transparency in employees skillset and lack of recognition on sharing/improvement efforts by engineers.
We are creating BMS, The Badge Management System, to solve these behavioral problems of Costco IT. BMS not only is a software application but it also brings set of business processes in the place. Main purpose of this system is to motivate people to share knowledge among the Costco Family and award recognition on their effort. BMS, with simple concept of awarding badges, will increase knowledge sharing between Costco IT employees drastically, help find right people to ask questions or to consult on their projects, motivate individuals to learn more or learn something new to gain badges to increase their recognition and ultimately their status quo.
Alark Patel
MSIM
Kaiang Jia
MSIM
Linjun Hu
MSIM