At Golder Associates (Golder), Business Information Services (BIS) have a diverse user population of over 9,000 employees and consulting clients located worldwide. BIS provide support in multiple business aspects such as general administration, communication and knowledge management. As a result of the organization’s rapid growth, user experience has become a critical requirement of BIS. In our strategy project, we work with Golder End User Relations Function on mapping methodologies and staffing needs of user experience requirements. We made recommendations on how the areas of user analytics, system usability, and information accessibility can be improved within BIS. Our strategy document informs Golder with up-to-date methodologies through example processes developed on real scenarios. With our strategy document, Golder will be able to build a professional user experience function that effectively connects people and technology.