iSchool Capstone

Microsoft Learn Search Experience

Project tags:

content & digital asset management

information behavior & user research

ux & interaction design

Trying to find information can be tough, especially when a website has lots of product offerings. Microsoft Learn users are facing difficulty because of the myriad of information, confusing UI, and lack of filter options. We conducted in-depth user research with surveys, interviews, and analysis and rendered 5 evidence-based solutions to improve the search experience on Microsoft Learn. Further, We developed an end-to-end roadmap to implement these recommendations and visualized them with a high-fidelity prototype. We expect these changes to provide improved content quality and relevance along with ease of use, saving significant time for the users.

Project participants:

Sakshi Abhyankar


Anqi Fang


Seoyeon Hong


Vriddhi Raj