iSchool Capstone

Empowering homecare communities through innovative, research-driven design solutions to provider-consumer unresponsiveness on Carina’s homecare matching platform

Project tags:

information behavior & user research

ux & interaction design

Carina is a two-sided matching platform for those who are in need of homecare and those who provide homecare. To address user concerns about unresponsiveness, our team conducted extensive research and user testing. Findings showed that users faced missed notifications, forgotten replies, and overlooked messages. To increase the number of successful matches, we developed innovative designs relating to an unread message summary and message notification reminders with a focus on user experience.

Project participants:

Jeleen Limawan

Informatics

Sabrina Lin

Informatics

Benson Luu

Informatics

Eric Yu

Informatics

Katherine Cinnamon

Informatics