Compliance Reporting & Tracking Chatbot
Microsoft's Mixed Reality GRC program currently leverages various GRC management solutions such as ticketing tools, dashboards, and automated workflows to meet the GRC obligations. However, as the volume of requests increases, the Mixed Reality GRC team seeks an integrated and centralized platform to reduce operational overhead, increase efficiency, and improve overall usability. This project creates a virtual chatbot to provide main features like submitting a request, updating a request, and troubleshooting questions. This new functionality will allow all Microsoft employees to communicate and resolve issues seamlessly with the Mixed Reality GRC program.