The Worcester Public Library’s intranet, or SHP, is underutilized, outdated, disorganized, and not intuitive for its users. The absence of an effective, centralized communication and knowledge-sharing platform makes it difficult for staff to access the information they need to meaningfully assist and inform the community. We delivered a two-phase consultative report to guide redesigning the SHP, detailing best practices, user research findings, a redesigned intranet concept, and change and organizational management recommendations. Our project uncovered communication deficiencies and provided the WPL with a framework for redesigning and implementing a new intranet. Improved staff communication will facilitate overall community engagement.