A 2019 CDC report states that 35% of Americans living with a disability suffer from a condition that directly affects their ability to navigate webpages and platforms. And there aren’t nearly enough websites that address that accessibility problem. Smartsheet was invested in changing that and wanted to kickstart research on improving the accessibility and usability experience of its resource management platform - 10,000ft. As part of our solution, we studied impacted user groups, the issues they encountered, and created a framework to address accessibility problems in the future.