This project applied insights gained from surveys, focus groups, interviews, and meetings with library administrators, managers, and staff, and volunteers from several Friends of the Library groups. The goal was to inform a new Library administrative liaison role between the Friends and the Library. We began to create training materials, a toolkit for library staff and friends. Next steps involve revision and refinement of existing Friends agreements and charters to support a fruitful partnership. The project team involved collaboration with a library administrator and a consultant on non-profit organizational success, as well as Friends volunteers.