Behance is an Adobe product where designers share their creative work. Behance’s help desk is set up on Zendesk, due to which the user interface of the FAQ page lacked homogeneity with the Behance website. The current page lacked intuitiveness, making it difficult for customers to find answers, leading to a bad user experience. In this project, we redesigned the FAQ module by rearranging information into concise categories using Behance’s theme, providing guided navigation, and kickstart with featured articles. This project will ensure customer satisfaction with a better User experience at this self-service portal and is expected to reduce customer support tickets.