iSchool Capstone

Assisting Homeless Patrons at the Circulation Desk

Project tags:

equity & inclusion

Project poster

Circulation staff at the Beale Memorial Library have noticed an increase in the number of interactions they have had with homeless patrons. Circulation staff have not been trained on how to meet the unique needs of homeless patrons and this lack of training often leads to tension between circulation staff and those experiencing homelessness. A webinar training discussing how best to assist homeless patrons and their unique needs is in development. By using the information provided in this webinar, circulation staff will be able to identify and address the needs of homeless patrons.

Project participants:

Amy Schmidt