iSchool Capstone

Strategic information management consulting and systems update for King County Dispute Resolution Center

Project tags:

business & systems analysis

Project poster

The nonprofit King County Dispute Resolution Center (KCDRC) provides affordable mediation and conflict resolution services to individuals, businesses, and families in pursuit of justice and peace. Recent loss of major funding has placed heavy pressure on KCDRC’s people, processes, and information systems, which must now function more competitively despite loss of resources. Our team spent five months researching the organization’s needs, current practices, and nonprofit best practices, then delivered two workshops, a comprehensive strategic report with recommendations, and several information system interventions to support better document, data, and project management in service of crucial fundraising activities.

Project participants:

Jacob Cannella Kovacs

MSIM

Tapasvi Bansal

MSIM

Ishaan Srivastava

MSIM