Guiding by the philosophy of “putting people first,” BECU cares deeply about their members. Thus, resolving high-impact incidents as quickly as possible to ensure a seamless member experience is crucial. BECU IT Incident Management Portal is a one-stop online portal that provides end-to-end management of High and Critical technology incidents. It collects important information from multiple incident management and troubleshooting tools and displays the right information to help IT and non-IT employees triage, action, communicate and collaborate. Our solution empowers employees at BECU to handle critical incidents promptly and painlessly, increasing productivity and business competitiveness, and ultimately improving member satisfaction.