iSchool Capstone

Refresh the Desk: Improving Reference Services

Project tags:

information behavior & user research

information literacy

Project poster

Seattle Pacific University (SPU) requested a review of its declining reference services for the first time in eighteen years. To make recommendations for SPU’s references services, information was collected from three sources. First I reviewed several items: the library itself, current students at SPU, the needs of millennial students, and a literature review of reference service trends over the past ten years. Second, eleven local academic libraries were surveyed to learn how similar institutions are offering reference services. Third, reference service and database use at SPU’s library were reviewed. Based on this information, changes to reference services were proposed.

Project participants:

Stephanie Hallam

MLIS