Despite the Jefferson County Jail’s proximity to the city’s public library, no formal relationship currently exists between the two organizations. In order to better serve a currently unserved population, a user needs analysis was conducted on the jail for the purpose of informing the library about possible outreach opportunities. This analysis identified the scope of programs and services currently available to inmates while they are incarcerated and upon release, as well as community organizations that are currently providing programs and services at the jail. The analysis also discovered gaps in the current services and programs being offered to inmates. Identifying these gaps better enables the library to develop an outreach program that is relevant to the jail population.