Since the 1970s, the Refugee Forum of King County has been a vital source of information and networking for service providers serving refugees and newly arrived immigrants in the Puget Sound region. However, they relied on paper copies, monthly meetings, and word of mouth to share ideas. This has made it difficult for them to move forward with new goals and reach out to potential new members.

Following principles of user-centered design, we helped the organization identify its information needs and built a website tailored to its goals. The process included user testing, content strategy, and documentation to ensure a smooth handoff. The website has the potential to improve the speed and efficiency with which service providers access information about community resources, thus enabling them to better help refugees and newly arrived immigrants in the region. Furthermore, it can serve as a platform for advocacy as the RFKC grows.