Where To Turn For Teens: Digitizing Resources
content & digital asset management
information behavior & user research
mobile or web development
As a teenager, finding community support services while in crisis or under emotional distress is incredibly hard; the health and human services system is complex, and services are rarely marketed to adolescents. Teen Link is a service of King County’s Crisis Clinic that recognizes problem. For the past decade they have produced a booklet titled “Where to Turn for Teens,” which lists mental health and human services targeted at youth in King County. Since the Crisis Clinic is a non-profit, production and distribution of this guide is constrained by material resources: content is updated annually, budget restricts quantity, and distribution is limited to physical handouts. This results in a high-demand publication that is potentially outdated and limited in both scope and reach.
We created a mobile application based on this guide which provides youth with offline access to the same information. The application is designed to lower distribution costs, allow more frequent updates, expand the details of each service listing, and bolster the larger mission of Teen Link: to empower youth with access to information and support when they need it most."