Local courts noticed an increase in ‘pro se’ or self-represented litigation. In order to help better prepare these litigants, King County Superior Court judges and administration have commissioned a study to design the delivery of web-based information to better suit these users.

Detailed analysis was conducted on the current website through the review of content inventories and sitemaps. Surveys of user behavior and observation were used to streamline assistance for domestic violence and consolidate Spanish language resources to facilitate ESL needs. In person testing was conducted with potential jurors to determine public perception and usability when facing tasks involving eviction, divorce, and juvenile justice. All data was compiled into a proposal for redesign, and presented to King County Superior Court as a set of recommendations for website improvement to better serve the needs of the pro se population.