There are many interruptive events that can affect a global supply chain, such as political unrest, global economics, labor disruptions, natural disasters, and transportation delays. The speed at which a logistics company such as Expeditors International can respond to these events is critical for maintaining a competitive advantage and providing exceptional customer service.

Today, flourishing social media is changing how information is sourced and the velocity at which it is being distributed. Our project is to design a social media network monitoring system to help Expeditors utilize timely, accurate, and relevant information on supply chain interruptions and other events that might pose risks to its logistic operations. With the tool we have designed, Expeditors management can proactively respond to these events and consistently meet service commitments while effectively managing costs and risks.