iSchool Research Symposium: Andrea Hartzler
"UnBIASED: Understanding Biased patient-provider Interaction And Supporting Enhanced Discourse"
Health-care bias – based on patients’ race, gender, socioeconomic status, sexual orientation, and other factors – leads to health disparities, such as lack of appropriate treatment and inadequate pain support. Although such biases are often unintentional and hidden in patient-provider interactions, they undermine trust, rapport, and health outcomes. To address this problem, we aim to make health-care communication visible.
Dr. Andrea Hartzler will discuss a new project funded by NIH, in which researchers combine social signal processing – a computational approach that detects subtle forms of bias in nonverbal communication (e.g., interruptions, talk time, gesture) – with reflective feedback designed in collaboration with patients and providers. By investigating this technology across clinical sites at the University of Washington and University of California San Diego, researchers hope to raise providers’ awareness of implicit bias and lay the foundation for innovative training resources that will ultimately address health-care disparities by improving communication between patients and their providers.
Can't be there in person? Watch online via Zoom: https://washington.zoom.us/j/944666274